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Global visa and citizenship processing times

The Department of Immigration and Border Protection (the Department) is continually looking to improve client information and processing arrangements. 

From 13 March 2017, you will be able to view current global visa and citizenship processing times for most visa subclasses and citizenship types. To view current processing times, see the product page for the specific visa subclass or citizenship type you are applying for. You can navigate to any product from Individuals and Travellers or Visa Support. On the product page, two processing times will be displayed, indicating how long it takes to finalise 75 and 90 per cent of all applications submitted globally.

Processing times apply from the date your complete application is lodged.

You can also use the Visa Finder to compare processing times for up to three different products.

Please note that applications are assessed on a case-by-case basis, and that actual processing times may vary due to individual circumstances including:

  • whether the applicant has lodged a complete application including all necessary supporting documents
  • how promptly the applicant responds to any requests for additional information
  • how long it takes to perform required checks
  • how long it takes to receive additional information from external parties, particularly in relation to health, character, national security, and Assurance of Support requirements
  • the number of places available in the migration programme (for permanent migration visas)
  • surges in demand and peak periods

To ensure your application falls within the published processing times, we strongly encourage you to submit complete applications. The checklists provided on ImmiAccount will assist in making sure you have included all required documents during the application process.

Important Changes - November 2016

From 18 November 2016, a number of significant changes will take place to Australia's immigration and citizenship legislation, as well as upgrade to our systems.

More comprehensive information can be found at www.border.gov.au, but a summary of these changes follows:

Change to Immigration Contact Number

From 03 October, the local access number in Serbia and Russia will no longer work and it will not be possible to contact the Europe Service Centre with those numbers. You will need to make an international call to the UK number.

The decision to cease local access numbers for certain countries has been made following a review of the Department’s current service offer.

In reaching this decision, the following factors were considered:

  • International rates to the UK are competitive;
  • Most pre-lodgement and some post-lodgement information is available on our website and we encourage clients to maximise the use of these resources before calling;
  • We expect that by removing local access numbers from some countries, call volume will drop. This will lead to reduced waiting times and therefore potentially lower call costs.

For more information, click here.

Change to Student Visa Framework

Australia has simplified its student visa framework. It has been designed to make the process of applying for a student visa simpler to navigate for students.

From 1 July 2016:

  • international students will apply for a single Student visa (subclass 500), regardless of their chosen course of study
  • student guardians will apply for the new Student Guardian visa (subclass 590)
  • all students and student guardians will generally be required to lodge their visa application online by creating an account in ImmiAccount

For more information, please click here.

Change to Panel Physician List

As of 01 July 2016, Tashkent International Clinic will no longer be conducting medical examinations on behalf of the Australian government. The Australian Department of Immigration and Border Protection is currently reviewing alternative options.  From 01 July 2016, clients can locate a panel clinic convenient to them via www.border.gov.au

The closest panel clinic to Tashkent is located at the Office of the International Organization for Migration in Almaty, Kazakhstan (6A Zverev Street, Almaty 050060 Kazakhstan (+7 727 2345 0044, +7 727 2582 240, +7 727 2919 030).

Online Visa Lodgement for Russian Nationals

Access to electronic (online) lodgement for Visitor visas (subclass 600) and Temporary Work (Short Stay Activity) visas (subclass 400) is now available to passport holders of the Russian Federation who want to visit Australia for tourism or business purposes.

See our announcement or get answers to frequently asked questions.

Adoption and Surrogacy

If you are planning to adopt a child overseas, please be aware that the Embassy cannot provide advice or information on the adoption requirements or processes in any country. See more info on adopting children from outside Australia.